What Are Visiting Hours?

Adult Units

Visiting hours are from 4:30 p.m.–7:00 p.m. daily (including weekends and holidays).

Adolescent/Children’s Units

Adolescent and Children Program: 4:30 p.m.–7:00 p.m. daily

Visits are limited to one session a day to help eliminate disruption in the units.

• Visitors: All visitors must check in at the reception desk and have the patient identification information. Visitors must place their personal belongings in a locker before visiting a patient at Fremont Hospital. Visits occur in the common areas of the unit, such as hallways and dayroom, with supervision by our staff. Visitors who engage in disruptive behavior or who wear inappropriate attire may be asked to leave.
• All items for the patient must be delivered to him or her through the receptionist at the front desk. We strongly discourage visitors from bringing patient belongings beyond a three day supply of clothing. Any items brought in will be searched. We are not responsible for items that are left behind.
• If a visitor is not able to make a visit during the designated hours, we may make special arrangements.

Age of Visitors

No visitor under the age of 18 is allowed on the units. All visitors are required to provide valid identification. Childcare is not provided in the lobby. Children must be attended by a responsible adult at all times. Only two visitors for each patient are allowed at a time.

What is not allowed on unit during visits?

• Visitor’s purses, handbags or backpacks are not allowed on the units. We ask that your personal belongings, including cell phones, remain in the trunk of your car or stored in a locker.
• Smoking is not permitted for patients or visitors anywhere in the facility. Patients may be provided nicotine replacement medications as prescribed, to help support their recovery.
• We ask that you do not bring in outside food or drinks for your visit. However, visitors are encouraged to join patients in the dining room for an evening meal together.
• We have restrictions on items that could pose a threat or harm patients or staff. Such items are referred to as contraband. Please refrain from giving patients any sharp objects, clothing with ties, underwire or laces, chemical or hard plastic items.

May I make phone calls to my loved one?

Phone calls with patients are encouraged during free time. Exceptions will be made if clinically indicated. We ask patients to limit their calls to 10 minutes so that other patients can access the phone. The phone is turned off during groups and after 9:00 p.m. Urgent phone calls can take place at other times of the day as needed.

• Main number: 510-796-1100
• Patient pay phone by unit:
  • Big Sur 510-790-9587
  • Carmel 510-790-9819
  • Monterey 510-739-3572
  • Redwoods 510-790-9560
  • Sequoia 510-795-9947
  • Shasta 510-739-3585
  • Yosemite 510-790-9578

Can I send mail or flowers to my loved one?

You can send mail and address it to your loved one. Please note, for safety reasons all mail will be opened in front of a staff member. Sending flowers, however, is prohibited for safety and infection control reasons.

May I bring money to visit a loved one?

We ask that visitors bring quarters and small bills to use our on-site lockers and vending machines.

View our visitor guidelines brochure

Our trained staff is available by telephone 24 hours a day, 7 days a week to assess an individual in crisis and arrange admission to the appropriate level of care. Confidential assessments and referrals are available at no cost. Whatever the need, day or night, quality care is a phone call away. Call 888-796-1101 today for a no-cost assessment.